• My Account
  • My Cart
GB
Toggle Nav
Menu
Account
Search
Advanced Search

The Online Supermarket is now CLOSED for the season.  We open again in May 2021

Privacy Policy

Introduction and General Terms

Ibiza Delivers is committed to protecting your personal information when you are using our services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the Ibiza Delivers website.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information Ibiza Delivers may collect about you;
  • how Ibiza Delivers will use information we collect about you;
  • whether Ibiza Delivers will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the Ibiza Delivers website and how you can reject these cookies.

As set out above, Ibiza Delivers is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

What information will Ibiza Delivers collect about me?

We may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable Ibiza Delivers to provide you with the services you select.

We do not hold card details in our system.  Users are sent to Santander Bank and the card details are not shared with Ibiza Delivers.

Ibiza Delivers also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

How will Ibiza Delivers use the information they collect about me? Ibiza Delivers will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered by Ibiza Delivers e.g. to provide you with the most user-friendly navigation experience.

When will Ibiza Delivers contact me?

Ibiza Delivers may contact you:

  • in relation to the order you have placed on the website to ensure that Ibiza Delivers can deliver the services to you;
  • where you have opted to receive further correspondence.

Will Ibiza Delivers share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Ibiza Delivers website. The date of the most recent revisions will appear on this page.

Contacting Ibiza Delivers about this Privacy Policy If you have any questions or comments about this privacy policy please contact;

Customer Services Email: members@ibizadelivers.com

Security

Credit card details are entered on a secured page and that they are transferred using SSL technology. ‘We use Sage Pay to collect/process transaction information’ and you can view their privacy policy at https://www.sagepay.co.uk/policies/security-policy

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Testimonials

The Sunday Times
"Have Ibiza Delivers on Speed Dial"
Victoria Ibiza Delivers Client
"ID makes our yearly family holiday to Ibiza so much easier. I stock up at the beginning of the holiday and then do a couple of top up refill orders throughout the fortnight. Couldn’t recommend them highly enough."
Granig Guenter Head Chef - MY Ilona (73.7m)
"Ibiza Delivers are always very responsive, instant with information on products or changes. Their service is excellent - from quality of produce, food handling, timing and flexibility on delivery locations Ibiza Delivers always put more than 100% effort into each delivery. I can recommend Ibiza Delivers to anyone who loves working with professionals and loves cooking with quality produce.. I am looking very much forward going back to Ibiza knowing we have the Ibiza Delivers team on our side."
Mark Delstanche Captain - MY Yalla
"As a busy yacht, it is essential for us that we have excellent logistical support throughout our cruising season in order to provide the best service for the owners and their guests. We have been using Ibiza delivers for all of our provisioning needs for some years now and they have always provided a first rate service with top quality produce and punctual deliveries. Their tender delivery service has proved to be invaluable whilst out at anchor for elongated periods and I would have no hesitation in recommending their services."
House of Coco Magazine
"Jump on board the Ibiza Delivers Offshore Service – it’s a super fast and effortlessly cool water taxi service. It’s a truly first class experience and will be enjoyed by all."
Kelly Hoppen
"Don’t forget Ibiza Delivers, it’s the best company, I always use them."
Ten Group Global Concierge
"What a service, Kalis asked us to pass on her special thanks."
Susan Ibiza Delivers Client
"The ID Deli saved the day. Unexpected, 12 guests arrived for lunch. One phone call to ID and 3 hrs later the freshest selection of salads, sides and dips along with the best quality cuts of meat arrived. We had the most delicious BBQ and I can’t thank ID enough."