Ibiza Delivers is now closed for the season and will open again in May 2019

General

What time is Ibiza Delivers open from and to?

The office is open from 8am until 9pm. 

Our delivery times are from 11.00am – 13.00pm, 13.00pm – 15.00pm, 16.30pm – 18.30pm, 18.30pm – 20.30pm

Which days of the week is Ibiza Delivers open?

Ibiza Delivers is open 7 days a week throughout the season. The service opens on May 3rd and closes on September 30th

How much is the delivery charge?

We do not charge for delivery but add an account management fee to each order.  For the standard next day delivery service, we charge €15 (reduced from €25 for the 2018 season).  For same day deliveries, we charge a €25 account management fee.

What is the cut off time for a next day delivery?

Clients can order for a next day or any date up to 3 months in advance.  The cut off time for next day delivery is 13.00pm CET

How can I pay?

All orders must be placed online and paid at the point of order, using either a Visa or Mastercard

I am trying to place my order but the Internet keeps dropping so I am unable to. Is there anything Ibiza Delivers can do to help?

If clients are having issues in placing their order, we can process the order for you. All goods will remain in your shopping basket and we can login and process the order for you.  You would need to give us your card details, delivery address, delivery time and directions.  Please either call the office on + 34 971 100 757 or email customer services on members@ibizadelivers.com

What is the cancellation policy of the online supermarket service?

In order to cancel an order and receive a full refund clients must notify Ibiza Delivers at least 72 hrs in advance of the delivery date.

What is the returns policy of the online supermarket service?

Any good or product which is delivered to a client and is damaged will be replaced by Ibiza Delivers, so long as we are notified within 6 hrs of the delivery. Please call or email the office to arrange this.

Do you only offer the supermarket service in Ibiza?

Yes, we only offer the online supermarket service in Ibiza and will deliver to any location on the island. We can deliver provisions to Formentera using our Hunton tender as part of the Offshore Service.

What is the cancellation policy of the Offshore service?

All water taxi or offshore experience bookings can be cancelled with a full refund so long as notification is received more than 72 hrs prior to the booking. If cancelled less than 72 hrs ahead of the booking, we will give a 50% discount.

Testimonials

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The Sunday Times
"Have Ibiza Delivers on Speed Dial"
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Victoria Ibiza Delivers Client
"ID makes our yearly family holiday to Ibiza so much easier. I stock up at the beginning of the holiday and then do a couple of top up refill orders throughout the fortnight. Couldn’t recommend them highly enough."
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Granig Guenter Head Chef - MY Ilona (73.7m)
"Ibiza Delivers are always very responsive, instant with information on products or changes. Their service is excellent - from quality of produce, food handling, timing and flexibility on delivery locations Ibiza Delivers always put more than 100% effort into each delivery. I can recommend Ibiza Delivers to anyone who loves working with professionals and loves cooking with quality produce.. I am looking very much forward going back to Ibiza knowing we have the Ibiza Delivers team on our side."
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Mark Delstanche Captain - MY Yalla
"As a busy yacht, it is essential for us that we have excellent logistical support throughout our cruising season in order to provide the best service for the owners and their guests. We have been using Ibiza delivers for all of our provisioning needs for some years now and they have always provided a first rate service with top quality produce and punctual deliveries. Their tender delivery service has proved to be invaluable whilst out at anchor for elongated periods and I would have no hesitation in recommending their services."
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House of Coco Magazine
"Jump on board the Ibiza Delivers Offshore Service – it’s a super fast and effortlessly cool water taxi service. It’s a truly first class experience and will be enjoyed by all."
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Kelly Hoppen
"Don’t forget Ibiza Delivers, it’s the best company, I always use them."
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Ten Group Global Concierge
"What a service, Kalis asked us to pass on her special thanks."
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Susan Ibiza Delivers Client
"The ID Deli saved the day. Unexpected, 12 guests arrived for lunch. One phone call to ID and 3 hrs later the freshest selection of salads, sides and dips along with the best quality cuts of meat arrived. We had the most delicious BBQ and I can’t thank ID enough."