Our Way of Working
The ID Way
Ibiza Delivers is now in its 8th year and is very proud to be known as the leading provisioning service in the Balearics.
ID is the only specialist provisioning service on Ibiza and we focus 100% on sourcing and delivering the finest quality provisions and do not offer other yacht services. We are an independent company and not affiliated to any agents which enables us to provide a value service to all clients who choose to work with us.
We are a team of experienced and passionate professionals who pride ourselves on our high levels of customer service and who enjoy developing a long-term relationship with the crew or household, ensuring that Ibiza Delivers becomes your go-to provisioning service on Ibiza.
Operations
We deliver onshore, 7 days a week in one of our refrigerated trucks to any marina, jetty, villa or residence on the island.
We deliver offshore using our Hunton 1005 RIB. The RIB has a 700L fridge locker which allows us to transport fresh produce in temperature controlled conditions from warehouse to the yacht anchored offshore.
Orders are processed at 6am to ensure we can source and deliver the freshest and highest quality produce daily and on time.
We pay special attention to the storage and transport of your produce; our fleet consists of both refrigerated and temperate vans and our warehouse has industrial fridges for each food type.
We vacuum pack all meat and fish to your specifications and can make deliveries without any cardboard if required. An Account Manager will be present with every delivery to ensure all of the produce meets with your expectations.
Supply Chain
Whether you are fulfilling the food & beverage needs of the owner, a charter, villa rental or the crew or staff, we have the knowledge, experience and resources to provide you with the best quality produce.
From Organic, Halal, the freshest fish to miniature vegetables and micro cress, from sushi rice to aged balsamic vinegar, we have the most developed supply chain on Ibiza using a well-established network of local partners, suppliers and wholesalers, ensuring we can deliver quality produce with rapid response times.
Our focus on shore side provisioning means we offer a well-priced service.
We also import goods and are able to source any item you require from anywhere in the World, from specialist ingredients to kitchen appliances using our courier network to ensure swift delivery.
Communications
Our team is made up of individuals with both chef and yacht experience which gives us an intimate understanding of the excellent quality and high level of service you and your clients expect. An Account Manager is assigned to every yacht or residence we work with, building a personal relationship with the key crew and staff members, enabling the creation of a long-term and valued relationship.
Aware of the pressures involved and the busy nature of working on yachts and in large houses, we try to work as flexibly and efficiently as possible to fulfil all of your demands.
We feedback any availability issues in real time so substitutions can be agreed ahead of time and we are available to receive emails or phone calls throughout the day and evening for top up orders or emergency supplies.
In terms of how we receive your order and communicate directly with you we try to be as flexible as possible to allow for everyone’s personal preferences. There are three ways you can order with us (please see how to order page) and we will accept emails, phone calls, SMS or WhatsApp.
Billing
Over the last eight years, we have worked with all types and sizes of Superyacht with varying levels of budget and are acutely aware of the importance of billing. We have a team of finance professionals who work on your invoices from as soon as the order has been delivered. We don’t use generic standard pricing or margins but bespokely build your invoice, line by line, referencing the actual supplier delivery note to ensure we accurately capture the cost and weights of each item.
Prior to sourcing the provisions, we prefer to have an understanding of the quality and cost of produce you would like us to source, as this will naturally affect the invoice.
We can tailor our sourcing to your budget ensuring that not only will you receive all of the produce as expected but also receive an invoice which is line with budget.
We will send you your invoice within 3 days of delivery and ask that you review in detail to ensure that we have accurately processed everything. If any mistakes have been made, we will rectify immediately and re-issue the invoice.
We take payment in cash, by transfer or by card and ask that all invoices are settled within 7 days of receipt.
Crew Provisioning
We know how important it is to keep the crew well fed and content, ensuring that they are prepared for the demanding work that is asked of them. We also understand that different yachts have varying policies towards the quality of produce and budget for crew provisions.
For any crew provision orders, the Account Manager will discuss quality and budget with you to ensure that we then source goods which are in line with the yacht’s policy and budget.
